Returns & Exchanges
At Altitude Water, we strive for complete satisfaction with our premium hydration products. If you are not entirely satisfied with your purchase, we offer a 30-day return window for unopened and non-perishable items.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original, unopened packaging to ensure they meet food safety standards and prevent damage during transit.
Ship to Altitude
Affix the provided shipping label to your package and drop it off at any authorized carrier location for tracked delivery to our warehouse.
Quality Review and Refund
Once our team inspects the returned goods for safety compliance, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing